What to do if you have a dispute or complaint?

We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly. 

You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following: 

  • Email: resolutions@lmg.broker 
  • Phone: 1800 763 486 (toll free) Monday to Friday 9am to 5pm (AEST)
  • Mail: Complaints Officer, LMG, GPO Box 5200, Sydney NSW 2001 

External Dispute Resolution Scheme 

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority(AFCA). 

You can contact AFCA using any of the following: 

  • Online: www.afca.org.au 
  • Email: info@afca.org.au 
  • Telephone: 1800 931 678 (toll free) 
  • Mail: GPO Box 3, Melbourne Vic 3001 

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further. 

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Level Up Loans

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Level Up Loans Pty Ltd is a credit representative (521730) of BLSSA Pty Ltd ACN 117 651 760 Australian Credit Licence 391237.


The information provided on this site is on the understanding that it is for illustrative and discussion purposes only. Whilst all care and attention is taken in its preparation any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your specific personal and business requirements and circumstances. Terms, conditions, fees and charges may apply. Normal lending criteria apply. Rates subject to change. Approved applicants only.